Mobile Work Exchange

Fall 2012 Town Hall Meeting

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7:15 am - 8:15 am
Registration and Continental Breakfast

The Mobility Center - Exhibit Hall

West Salon

8:15 am - 8:30 am
Welcome and Announcements
8:30 am - 9:00 am
Opening Keynote - Mapping the Road Ahead
  • John D. Porcari
    John D. Porcari

    John D. Porcari

    John D. Porcari has served as the 19th United States Deputy Secretary of Transportation since June 1, 2009.

    As Deputy Secretary, Porcari is the Department of Transportation’s chief operating officer with responsibility for day-to-day operations of the 10 modal administrations and the work of more than 55,000 DOT employees nationwide and overseas. Porcari is focused on transportation’s key role in economic development and providing the foundation for America’s future prosperity.

    Before becoming Deputy Secretary, Porcari served an unprecedented two tours as Secretary of the Maryland Department of Transportation from January 2007 to June 2009 and between 1999 and 2003.  As MDDOT Secretary, Porcari was responsible for an integrated, multi-modal, statewide transportation system that included highways, transit, the Port of Baltimore, Baltimore-Washington Thurgood Marshall International Airport, a statewide general aviation system, Maryland’s toll authority, and its Motor Vehicle Administration.

    Between 2003 and 2007, Porcari served as vice president for administrative affairs at the University of Maryland, College Park. He previously served as Deputy Secretary of Transportation for Maryland and as Assistant Secretary for Economic Development Policy at the Maryland Department of Business and Economic Development. Prior to his positions in the state government, he served as vice president of a civil engineering and land use consulting firm and at the local government level.

    Porcari received his B.A. degree from the University of Dayton and his Master of Public Administration from the Rockefeller College, State University of New York at Albany. Porcari, his wife Heidi, and their five children live in Cheverly, Maryland.

    Deputy Secretary
    U.S. Department of Transportation
9:00 am - 9:30 am
Networking Break

The Mobility Center - Exhibit Hall

West Salon

9:30 am - 10:45 am
Mobile IT Conference

Session 1-1: Mobile IT Road Test


  • How the OMB Digital Government Strategy addresses mobility, including key requirements, and milestones
  • Strategies to continuously move toward an efficient and effective government. Panelists will address:
    *IT portfolio management - managing mobile devices as an integral part of agency computing architectures
    *Effective mobile device implementation, including records management, information security, and trusted collaboration applications
  • Key considerations for capital planning and investment control for mobile technology - designed for today and tomorrow
  • A review of emerging applications and devices that will streamline agency operations


  • Dr. Rick Holgate [Moderator]

    Dr. Rick Holgate

    H. Richard Holgate was appointed as Assistant Director for Science and Technology and Chief Information Officer on August 3, 2009.  In that role, he is responsible for strategy, planning, management, and delivery of information technology and information services; financial investigative services; and laboratory services, in support of ATF’s mission.

    In 2004, Dr. Holgate was appointed to be the Assistant Director for Information Technology and Command Information Officer at the Naval Criminal Investigative Service (NCIS).  In 2007, he was promoted to Executive Assistant Director, a new position established under an agreement with the Director of Naval Intelligence.  In that capacity, he was responsible for:  delivery of IT services to NCIS's 2,400+ employees worldwide; transition of NCIS to the Navy Marine Corps Intranet (NMCI); management of NCIS' application portfolio; IT strategy and planning; and integration of NCIS's information management needs with those of its collaborative counterparts across the Department of the Navy and Department of Defense, as well as other Federal, state and local organizations.

    Prior to joining NCIS, Dr. Holgate was employed as a Senior Manager with BearingPoint, Inc.  During his eight years at BearingPoint, he fulfilled a variety of responsibilities including all aspects of project management, team management, and business development.  His clients included many organizations across the Department of Defense, and specifically within the Department of the Navy he worked with information technology, Navy Staff, logistics, and financial management organizations.  Dr. Holgate also led a Zero-Based Review of NCIS's mission and activities in 2002, and worked closely with the NCIS Modernization and leadership teams, first as a contractor and then as Command Information Officer.

    Prior to his work at BearingPoint, Dr. Holgate worked at the MITRE Corporation, where he supported the Air Force, Army, and intelligence community on issues related to, respectively: base realignment and closure and environmental restoration; chemical weapons demilitarization; and arms control verification.

    Dr. Holgate has been a certified Project Management Professional and is a member of the Project Management Institute, the Armed Forces Communications and Electronics Association, the National Defense Industrial Association, the Navy League, the Naval Institute, the International Association of Chiefs of Police, the American Chemical Society, and the American Institute of Chemical Engineers.

    Dr. Holgate's educational background includes degrees in chemical engineering from Princeton University (BSE) and the Massachusetts Institute of Technology (MS and PhD).

    Assistant Director for Science and Technology/Chief Information Officer
    Bureau of Alcohol, Tobacco, Firearms, and Explosives
  • Mary Givvines

    Mary Givvines

    Mary Givvines is currently the Deputy Director for the Office of Information Services at the Nuclear Regulatory Commission (NRC). Her current position involves executive leadership responsibilities for the NRC’s IT infrastructure and telecommunications, business application development, corporate IT project management and planning, along with information management, privacy and records management. Givvines manages a $100 Million annual budget and approximately 500 staff (both federal and contractor). 

    Givvines has more than 30 years of Federal Government experience primarily in the areas of financial and program management. During her illustrious career, she has held a number of senior management positions to include Controller of the NRC. Givvines chaired the agency’s Information Technology Investment Board and has successfully led the implementation of a number of major system efforts.

    Givvines is a Certified Public Accountant and received a Bachelor of Science in Accounting from the University of Maryland and a Master of Business Administration from John Hopkins University. She was a recipient of the Administrator’s Special Citation at the Department of Health and Human Services and has been nominated for the Senior Executive Meritorious and Distinguished Awards.

    Deputy Chief Information Officer (Acting)
    U.S. Nuclear Regulatory Commission
  • Michael Krieger

    Michael Krieger

    Mike Krieger became the Army Deputy Chief Information Officer/G-6 in July 2008. He also served as the Acting, Army CIO/G-6 from November 2010 through March 2011. He oversees the implementation of the Army’s strategic direction for the network and the enterprise network infrastructure. The Army CIO/G-6 oversees the Army’s $10 billion IT investments, manages the enterprise IT architecture, establishes and enforces IT policies, and directs the delivery of operational C4IT capabilities to support warfighters and enable joint information dominance.
    Krieger is a Senior Executive with broad experience in Information Technology. He served 25 years in the U.S. Army, with operational assignments in tactical communications and command and control.

    He previously served as the Principal Director for the Deputy DoD Chief Information Officer, and also formerly held the position of Director for Information Policy and Integration in the Office of the DoD Chief Information Officer.
    Krieger believes information assets must be visible, accessible, understandable, and trusted to achieve an information advantage for our Soldiers and mission partners.

    Krieger holds a B.A. from the United States Military Academy, an M.S. in Physics from the Georgia Institute of Technology, and an M.S. in National Security Strategy from the National Defense University.

    Deputy Chief Information Officer
    U.S. Department of the Army
  • Emily Timmerman

    Emily Timmerman

    Emily Timmerman is an Adobe Solutions Consultant focused on collaboration and eLearning technologies. She has more than 10 years experience working with government agencies at the State, Local and Federal level. Throughout her career, Timmerman has worked with a variety of online collaboration tools, bringing value to those who are met with restrictions in travel, cost, time and more.

    Recently, Timmerman has been engaged with a number of Federal agencies as they adopt technology to help build solid telework programs.

    Adobe Connect Solutions Consultant
    Adobe Systems, Inc.
Session Multimedia Links
Mobile Workforce Conference

Session 2–1: Going the Distance with Telework:  Setting Goals, Action Planning, and Measurements


  • How to set realistic telework program goals, select measurement tools, and determine results
  • Strategies to embed telework into agency operations and culture, including leadership succession planning, knowledge capture, and continuous program improvement
  • How to sustain telework programs over the long term by ensuring alignment with evolving organizational mission and business goals
  • Strategies for keeping telework programs vital, relevant, and effective

Please note, this session is closed to media

  • Dr. Kim Wells [Moderator]

    Dr. Kim Wells

    Dr. Kim Wells received her Ph.D. in Organizational Behavior from Claremont Graduate University, California. With her dissertation, “Creating Contexts for Tacit Knowledge Sharing in Virtual Teams,” Dr. Wells solidified her interest in the relationship between organizational innovations such as non-traditional work structures and outcomes important to workplace performance. 

    Dr. Wells has worked in applied research and evaluation for 14 years, in both non-profit and for-profit organizations. In 2004, she joined the U.S. Office of Personnel Management (OPM) as Research Psychologist for the Organizational Assessment Branch. During her tenure with OA, Dr. Wells was promoted to Lead Research Psychologist for Program Evaluation Services and directed a number of Governmentwide evaluations including assessment of the Merit Staffing system for Federal Senior Executives and a survey assessment of the dependent care needs of the Federal workforce

    In 2009, Dr. Wells joined the Work/Life/Wellness Group in OPM as a senior method, measurement, and subject matter technical expert. Her research has covered a range of work-life topics providing a broad base from which to manage research and provide guidance in support of Governmentwide work-life practice and policy. Recently Dr. Wells directed an evaluation of Federal agency telework policies, and an inter-agency Leadership Thought Forum on Telework with the facilitated discussion method developed to identify actionable solutions to perennial barriers to Federal telework, including change resistance and cybersecurity.  She is currently directing a survey to assess the success of Federal work-life programs for addressing the needs of Executive Branch employees. 

    Dr. Wells remains actively involved in several professional associations, including the American Psychological Association, Academy of Management, and the Society for Industrial and Organizational Psychology, with numerous academic conference presentations and professional paper submissions. She has remained active in publication with studies examining, for example, the relationship between telework implementation strategies and workplace performance outcomes (e.g., employee commitment, knowledge sharing), and the relationship between work-life programs (e.g., childcare subsidy) and quality of childcare and employee performance indicators. Like most professionals, Dr. Wells struggles to balance work with other career and life interests.

    Lead Research Psychologist, Work/Life/Wellness
    U.S. Office of Personnel Management
  • Deborah Cohn

    Deborah Cohn

    Deborah Cohn is the United States Patent and Trademark Office (USPTO) Commissioner for Trademarks. In this role she oversees all aspects of the USPTO’s Trademarks organization including policy, operations, and budget relating to trademark examination, registration, and maintenance.

    Cohn joined the USPTO in 1983, and was a trademark examining attorney, managing attorney, and group director before becoming Deputy Commissioner for Trademark Operations in 2006. She has proven expertise in labor negotiations, implementing trademark legislation and policy, legal examination, and leading the Trademarks organization to an electronic processing environment. Cohn also served as Acting Chief Administrative Officer for the USPTO from October 2007 to April 2008 and from May to September 2010. In 2007 she was the recipient of the Presidential Meritorious Executive Rank Award.

    Cohn has been instrumental in the development and implementation of telework at the USPTO and led the effort to establish the office’s first telework program in 1997. This program has served as a model for the Federal government and has won numerous awards.

    Cohn and her team were responsible for securing the 2001 Commuter Connections Telework Award (awarded by the Metropolitan Washington Council of Governments), the 2003 Government Telework Award (awarded by The Telework Coalition), the 2003 Best Organization for Telework Award, (awarded by the Mid-Atlantic Telecommuting Advisory Council), the 2004 Telework in the Federal Government Leadership Award (awarded by the Potomac Forum), the 2007 Work-Life Innovative Excellence Award (awarded by the Alliance for Work-Life Progress), and the 2006 Tele-Vision Award: Telework Program with Maximum Impact on Government Award (awarded by the Telework Exchange). Considered a pioneer in federal telework, Cohn is also the recipient of the 2007 Telework Exchange Telework Driver Award.

    Cohn holds degrees from American University and George Mason University School of Law and is a member of the Virginia State Bar.

    Commissioner for Trademarks
    Patent and Trademark Office, U.S. Department of Commerce
  • Arleas Upton Kea

    Arleas Upton Kea

    Arleas Upton Kea is the Director of the Division of Administration at the Federal Deposit Insurance Corporation (FDIC). As Director, Ms. Kea has national responsibility for providing human resources management, acquisitions, facilities management and a wide variety of corporate management and logistical support to the FDIC's nationwide staff of approximately 6,500 employees located throughout Washington, D.C., eight Regional locations, and 85 field office locations. Ms. Kea has testified on behalf of the FDIC before the Senate Subcommittee on Oversight of Government Management, the Federal Workforce, and the District of Columbia, regarding the FDIC’s experience in pay banding and pay for performance systems.  In addition to her program responsibilities, Ms. Kea had primary responsibility for implementation of the Corporation's first Diversity Strategic Plan. 

    Ms. Kea has enjoyed a distinguished career at the FDIC.  Prior to her current position, Ms. Kea served as the FDIC's Ombudsman.  In that capacity, she fulfilled a critical role for FDIC and the banking community through her effective liaison with bankers, industry representatives, community groups and other members of the public.  Ms. Kea's success in this role was evident through her selection as Chairman of the Coalition of Federal Ombudsmen and her receipt of the Vice President's National Performance Review prestigious Hammer Award for her contributions to Federal Ombudsmen programs.  Her approach to the Ombudsman's role in brokering relationships between the public and regulatory agencies still serves as a model today throughout the government.

    Prior to serving as FDIC Ombudsman, Ms. Kea was an active member of FDIC's Legal community.  She began her legal career as a staff attorney and quickly advanced to the senior positions of Assistant General Counsel and Acting Deputy General Counsel during the height of the 1990’s banking crisis.  During this time, Ms. Kea successfully handled numerous high-profile, complex cases involving professional liability litigation, failed financial institution matters, and labor-management issues.

    Ms. Kea remains active within the business community and is highly sought after as a public speaker on a wide range of topics related to her background and experience.  

    Ms. Kea received a Juris Doctor degree from the University of Texas Law School, and completed the program of Instruction for Lawyers at Harvard Law School and the Program for Senior Managers in Government at Harvard’s Kennedy School of Government.  She holds a Bachelor of Arts Degree with honors from the University of Texas.  Ms. Kea is a native of a small German community in south central Texas.  She now resides in Silver Spring, Maryland with her family.

    Director, Division of Administration
    Federal Deposit Insurance Corporation
  • Naomi Leventhal

    Naomi Leventhal

    Dr. Naomi Leventhal is a Director in Deloitte Consulting's Federal Human Capital Practice. She has over twenty-five years of experience that spans the academic, corporate, and Federal consulting worlds. As an academic, she earned a Ph.D. in Folklore at the Ohio State University and has taught at several major universities. As an entrepreneur, she founded and ran a management consulting firm serving Fortune 500 clients in the insurance, banking, and pharmaceutical industries. After selling her firm, she worked for several leading consulting firms in the Washington, DC area, where she built strong relationships with Federal clients in the civilian, defense, and intelligence communities.

    Building on her academic studies in Folklore, Dr. Leventhal's consulting activities have focused on areas related to organizational groups, leadership development, performance management, and communication and learning strategies. Her credentials also include many publications and conference presentations. As co-author of FUSION (Prentice-Hall, 1993), she demonstrated her expertise in the application of team-based problem solving tools and techniques to the improvement of business process and individual performance. In her current position, Dr. Leventhal is focusing on organizational improvement, organization culture, and learning and talent development assignments.

    Her recent work includes leading multi-dimensional web-based training programs for civilian and defense finance and acquisition organizations, introducing new delivery models to assist those organizations in enhancing the analytical and strategic decision making skills of their staff. She is also a leader in Deloitte's Workforce Flexibility initiative, directing an assignment for OPM that is evaluating a pilot project designed to test out the implementation of new work models that focus on employee performance rather than employee “presence” determined by a set daily schedule in the workplace. With a Ph.D. in Folklore, Dr. Leventhal is an expert in addressing issues related to organization culture and performance and has assisted numerous organizations in achieving high impact transformation objectives.

10:45 am - 11:15 am
Networking Break

The Mobility Center - Exhibit Hall

West Salon

11:15 am - 12:30 pm
Mobile IT Conference

Session 1–2: Anti-Theft:  Navigating the Mobile Security, Privacy, and Identity Management Landscape


  • Standards, technology, and business drivers for improved physical and logical identity management
  • Do security perimeters exist in the mobile computing environment? 
  • How do agencies approach privacy considerations and protection of Personally Identifiable Information (PII) beyond traditional firewalls?
  • Emerging applications and devices that align with enterprise risk mitigation and data loss prevention programs
  • How to ensure that remote access technologies, such as virtual desktops, are enabling secure access

Session Materials:

  • Donna Dodson [Moderator]

    Donna Dodson

    Donna Dodson is the Division Chief of the Computer Security Division (CSD) and the Acting Executive Director of the National Cybersecurity Center of Excellence (NCCoE) at the National Institute of Standards and Technology (NIST). Dodson oversees the CSD cybersecurity research program to develop standards, guidelines, technology, tests and metrics for the protection of unclassified Federal information and systems. Through partnerships with industry, Dodson also ensures NIST cybersecurity contributions help secure the Nation’s sensitive information and systems. This includes establishing public-private collaborations for accelerating the widespread adoption of integrated cybersecurity tools and technologies.  

    Dodson received one Department of Commerce Gold Medal and three NIST Bronze Medals. She was a recent Fed 100 Award winner and included in the Top 10 Influential People in Government Information Security.

    Computer Security Division, National Institute of Standards and Technology
  • Jean-Paul Bergeaux

    Jean-Paul Bergeaux

    With more than 15 years of experience in the technology industry, Jean-Paul Bergeaux is currently the Chief Technology Officer of SwishData Corporation, a value added system integrator that ensures the performance, affordability, and security of  Federal  agency data infrastructures through architecture and deployment.  Bergeaux' career has been marked by success in technical leadership roles with ADIC (now Quantum), NetApp, and  Commvault. In his Chief Technology Officer role with SwishData, Bergeaux focuses on identifying customers’ challenges and architecting innovative solutions to solve their complex problems. He is also becoming quite a thought leader on topics that are top of mind for Federal IT Managers like VDI, Infrastructure Optimization, Big Data, and Backup & Recovery. Check out Bergeaux' blog at,

    Chief Technology Officer
  • Walter Bigelow

    Walter Bigelow

    Walter Bigelow is the Chief of the Information Technology (IT) Systems Management Division, Office of Science and Technology for the Bureau of Alcohol, Tobacco, Firearms, & Explosives (ATF&E). He has been at ATF&E for more than four years and has full operational and fiscal responsibility for all facets of IT services; specifically all IT infrastructure and operations around data centers, LAN/WAN networks, desktops/laptops, printers, phones, cell phones, tactical radios, help desk, end-user services, COMSEC, visual information services, mobility and several major IT outsourcing contracts.

    Bigelow has more than 20 years of IT industry experience across the private sector, higher education, state government, DoD and NASA. Recently at ATF he led the consolidation and virtualization initiative of more than 50 percent of ATF's server infrastructure and a highly successful end user hardware refresh. Bigelow is leading a multi-year joint effort with the U.S. Marshalls Service for a new $500M+ primary IT support contract for both organizations, from inception to development through contract award and execution that will likewise be open for other federal components to join. He is leading efforts to evaluate and move appropriate AFT&E services into the cloud. He is actively moving ATF to the forefront of enabling Mobility empowered services to smartphones and tablet computers.

    Bigelow holds a Bachelor's degree from Pennsylvania State University in Business Administration and a Master' degree from Johns Hopkins University in Information Technology Management.


    Chief, IT Systems Management Division
    Office of Science and Technology, Bureau of Alcohol, Tobacco, Firearms, and Explosives
  • Gregory Wilshusen

    Gregory Wilshusen

    Gregory Wilshusen is Director of Information Security Issues at the U.S. Government Accountability Office (GAO), where he leads cybersecurity and privacy-related studies and audits of the federal government. He has more than 30 years of auditing, financial management, and information systems experience. Prior to joining GAO in 1997, Wilshusen held a variety of public and private sector positions. He was a senior systems analyst at the Department of Education. He also served as the Controller for the North Carolina Department of Environment, Health, and Natural Resources, and held senior auditing positions at Irving Burton Associates, Inc. and the U.S. Army Audit Agency. He’s a certified public accountant, certified internal auditor, and certified information systems auditor. He holds a B.S. degree in business administration (accounting) from the University of Missouri and a M.S. in information management from George Washington University’s School of Engineering and Applied Sciences.

    Director, Information Security Issues
    U.S. Government Accountability Office
Session Multimedia Links
Mobile Workforce Conference

Session 2–2: Not Your Father’s Management Engine: The Changing Workforce


  • “Sensemaking”  (the process by which people give meaning to experience) – finding the most effective telework management approaches as the remote workforce expands
  • How to be consistent regarding employee, trust and equality – from work locations to performance measurements, to authorizing telework for medical leave absences
  • Understanding the limits of government responsibility and teleworker rights (home office space, workers compensation, Hatch Act considerations, and more)
  • Travel and telework – What’s the policy?  Who’s covered, what’s authorized, and is it clear to all management and staff?  
  • How to work with organized labor concerns to your benefit your flexible work arrangements and telework program


  • Josh Sawislak [Moderator]

    Josh Sawislak

    Josh Sawislak, AICP, is a senior fellow of the Telework Exchange, a member of the American Institute of Certified Planners, and a strategic management consultant to government and corporate organizations. He has over 25 years of experience as a corporate and government project manager and executive. He has broad experience with multi-billion dollar acquisitions in construction, real estate development, international trade, telecommunications, and information technology and has negotiated and managed projects from inception to completion as both a public and private sector leader. 

    Throughout his career, Sawislak has worked extensively on transportation and management issues such as telework policy, travel demand management, public transit planning and development, and environmental policy. Most recently, he was part of an effort to change the culture of GSA to embrace telework as an effective tool for effective management, continuity planning, travel demand management, and recruitment and retention of key staff. He was also a member of several White House interagency policy committees (IPCs) addressing issues such as pandemic influenza, continuity of government, and disaster response and recovery.

    Senior Fellow
    Telework Exchange
  • Jeri Buchholz

    Jeri Buchholz

    Jeri L. Buchholz became NASA's Chief Human Capital Officer and Assistant Administrator for Human Capital Management on Aug. 1, 2011.

    As the Assistant Administrator for Human Capital Management and NASA's Chief Human Capital Officer, Buchholz has stewardship responsibility for NASA's workforce. She advises and assists the Administrator by carrying out responsibilities in accordance with the Chief Human Capital Officers Act of 2002. Her responsibilities include setting the agency's workforce development strategy, assessing workforce characteristics and future needs based on the agency's mission and strategic plan; aligning the agency's human resources policies and programs with organizational mission, strategic goals, and performance outcomes; and, serving as a member of the Office of Personnel Management-led Chief Human Capital Officers Council.

    Buchholz served as the Associate Director for Human Resources Operations and Policy at the U.S. Nuclear Regulatory Commission. She began her public service career in 1981 as a Peace Corps Volunteer in Zaire, now the Democratic Republic of the Congo. She also has served as the Chief Human Capital Officer at the Department of Health and Human Services' Office of Inspector General, as well as the U.S. International Trade Commission. In addition, she has held positions at the Office of Federal Housing Enterprise Oversight, the National Imagery and Mapping Agency, the Defense Intelligence Agency, the U.S. Information Agency and the U.S. Office of Personnel Management.

    Assistant Administrator for Human Capital Management
    National Aeronautics and Space Administration
  • Justin Johnson

    Justin Johnson

    Justin R. Johnson brings a variety of public service experience to the U.S. Office of Personnel Management (OPM).  He has served in the legislative and executive branches of the Federal Government, in the non-profit sector, and in the private sector as a newspaper reporter and editor. Johnson is leading a number of efforts to improve performance management and training, and he is actively involved in improving labor-management relations at OPM and across the government. He plays an ongoing role in most of Director Berry’s policy initiatives and is currently working with OPM’s Retirement Services to eliminate the Federal retirement claims backlog by next summer.

    In 1995, Johnson joined the office of Senator David Pryor as press secretary. While there he was also a legislative assistant on energy and environmental policy. From 1996-2000, Justin served as a special assistant for policy, management and budget at the U.S. Department of the Interior, where he worked on interagency issues and the annual budget process. In November 2000, Johnson began working for the National Fish and Wildlife Foundation where he managed an annual competitive grants program and served as the government relations representative to the Forest Service, Bureau of Land Management, and the U.S. Fish and Wildlife Service. 

    Before rejoining Federal service in 2009, Johnson was the first executive director of the Missouri Prairie Foundation, a statewide non-profit land trust based in Columbia, Mo. He received a Bachelor of Journalism and a Bachelor of Arts in Political Science from the University of Missouri. Johnson and his wife Melissa Burns live in Washington, DC, with their two children, Moira and Luke.

    Deputy Chief of Staff
    U.S. Office of Personnel Management
  • William P. Milton Jr.

    William P. Milton Jr.

    William (Billy) P. Milton Jr., serves as the Chief Human Capital Officer, Office of Human Resources Management, Departmental Management, U.S. Department of Agriculture (USDA), and has been a member of the senior executive service since 2003. In his present  position, Milton provides vision and leadership to USDA-wide programs in employee and labor relations, recruitment, diversity, veterans and disability employment, work/life, hiring reform, human resources policy, workforce and succession planning, human resources accountability, human resources enterprise systems, executive resources, and Equal Opportunity accountability. Under Milton’s leadership, a new enterprise-wide USDA Virtual University has been established. Milton is also responsible for leading the Secretary of Agriculture’s Cultural Transformation (CT) Initiative, which is designed to transform USDA to an inclusive, high-performing organization that mirrors the public it serves. The CT Initiative drives change through the clear communication of values and measurable goals followed by robust accountability that cascades from the Secretary to his Sub Cabinet, and ultimately all the way down to first-line supervisors and employees.In addition, he is responsible for providing oversight for ground-breaking initiatives under the Secretary’s Strengthening Services Initiative. 

    Prior to serving in his current position, Milton served as Assistant Administrator for USDA’s Food Safety and Inspection Service (FSIS) in the Office of Catfish Inspection Programs (OCIP) and, prior to that, as the Assistant Administrator for FSIS’ Office of Management (OM). 

    The 2008 Farm Bill established mandatory inspection of catfish. Milton was asked by the FSIS Administrator to serve on a detail as the responsible senior management official for establishing the organization and infrastructure for this critical new program within an 18 month period, as established by law. As Assistant Administrator for OCIP, he provided executive leadership in establishing, implementing, and overseeing a nationwide program of regulatory oversight and conduct of inspection activities and enforcement of catfish inspection. 

    As Assistant Administrator for FSIS’ Office of Management, Milton was responsible for developing, directing, and coordinating administrative management activities for the agency regarding human resources management; strategic planning; mediation and work/life services; labor-management relations; employee relations, litigation; safety and health: equal employment opportunity; civil rights; human capital planning; information technology, procurement; budget formulation, presentation, and execution; and financial management.

    Milton has also worked with national labor organizations representing Federal sector employees.  During his 15 years in labor organizations, he served as a National Representative, Deputy Director of Membership and Organization, and Director for Representation and Education.  Prior to his work with labor, Milton worked for the U.S. Customs Service. 

    Milton received his Bachelor Degree from Northeastern University, where he also attended graduate school. 

    Chief Human Capital Officer
    Office of Human Resources Management, Departmental Management, U.S. Department of Agriculture
Session Multimedia Links
12:30 pm - 2:15 pm
Luncheon Keynote
  • David DeVries
    David DeVries

    David DeVries

    Mr. David DeVries is a Senior Executive with broad experience in Information Technology, Information Management, and Command and Control Systems. He retired from the U.S. Army after serving more than 29 years with a variety of leadership and staff officer experience in operational assignments involving command and control communications as well as information management and technology. He finished his military career leading the creation of enterprise information sharing and IT capabilities to the Army Leadership and major commands throughout the United States.

    He joined DoD CIO in May 2009 and was responsible for integrating DoD policies and guidance to create information advantage for DoD personnel and organizations, and DoD mission partners. Since August 2010, Mr DeVries has been deeply involved in several working groups focusing on realizing Secretary of Defense IT Efficiencies, creating the way ahead for a joint DoD – Veterans Affairs Electronic Health record capability, and establishing key enabling capabilities to achieve the DoD Information Technology Enterprise; all which are keystone capabilities in the Joint Information Environment framework which will provide increased capabilities to the Warfighter, increased cyber security and efficiencies on how we provided these services throughout DoD.

    Mr. DeVries holds a Bachelor of Science from the United States Military Academy, and a Master of Science in Electrical Engineering from the University of Washington in Seattle, WA. He is also a graduate of the Army Senior Service College and served as a Corporate Fellow with IBM Business Consulting Services while participating in the Secretary of Defense Corporate Fellowship Program.

    Deputy Chief Information Officer for Information Enterprise
    U.S. Department of Defense
2:15 pm - 2:45 pm
Dessert and Coffee with Exhibitors

The Mobility Center - Exhibit Hall

West Salon

2:45 pm - 4:00 pm
Mobile IT Conference

Session 1-3: IT Headlights:  Lessons Learned from the “Accelerators”


  • Practical lessons learned from government mobile implementation programs
  • Approaches to mobile deployment - from all Government-Furnished Equipment (GFE) to employee-owned units/”Bring Your Own Device”(BYOD) pilot programs
  • Best practices for integrating mobile devices into your agency networks, Mobile Device Management (MDM) software applications
  • Key components for an effective wireless, enterprise-wide communications policy
  • How the inevitable transition to mobile computing will change services, standards, and IT management

Session Materials:

  • Kimberly Hancher [Moderator]

    Kimberly Hancher

    Kimberly Hancher has been a contributing member of the Federal Information Technology (IT) community for more than 30 years. She has been an early adopter of new technologies, a project manager for large systems development efforts, an innovative problem solver, a fearless cost cutter able to find creative ways to save money, a professional mentor to countless young IT professionals, a respected senior executive, a visionary and an inspirational leader in three Federal agencies.

    She began her career at the Department of Veterans Affairs managing technical support for mainframes, minicomputers, and local area networks supporting over 10,000 users. She joined the Federal Communications Commission (FCC) in March 1998 charged with leadership of the agency’s first generation of Electronic Government Systems that provide citizens and telecom companies with electronic filing, electronic licensing and public access to the agencies data. In 2008 the Equal Employment Opportunity Commission tagged her to become their Chief Information Officer (CIO). In that role, she is coordinating IT services and strategic sourcing for the EEOC headquarters and 50 field locations. She is an integral part of the senior executive team at the EEOC and a true partner in eliminating unlawful discrimination practices in the workplace. 

    In 2011, she was one of the first Federal CIOs to pilot a “Bring Your Own Device” program. As the BYOD program was implemented, she shared information with other agencies, large and small; she published a case study for others to benefit from the lessons learned; and she became an instrumental part of the administration’s commitment to deliver Government wide BYOD Guidance within three months of publishing “Building a 21st Century Platform to Better Serve the American People.”

    Hancher is active in IT leadership organizations and is a frequently requested speaker. She has been a speaker at several ACT/IAC events, as well as a panelist for the annual WIT event, “Leaders at the Helm” and Grant Thornton’s “Washington Women Speak.” She is also a frequent contributor to Federal News Radio, Fedscoop, Government CIO, Federal Times and Fed Tech magazine. 

    Hancher is an officer on the Government Information Technology Executive Council (GITEC), a non –profit, professional organization dedicated to bringing together IT executives from government, industry and academia. As Financial Manager for the organization, she manages assets valued at over $250,000. In addition, she is an integral part of their marketing and outreach efforts. 

    Since 2000, Hancher has also been an active volunteer with The Angels Network, a charitable group of professional women who raise funds to help homeless women and their children in the DC metro area. She is a long time member and has served as CIO and President. In 2007 she received the President's Volunteer Service Award in recognition of her commitment to charitable causes and helping others.

    Chief Information Officer
    U.S. Equal Employment Opportunity Commission
  • William Hickox

    William Hickox

    Bill Hickox serves as the Chief Operating Officer of the Delaware Department of Technology & Information (DTI). As the central IT agency for the state of Delaware, DTI is responsible for all technology initiatives and implementation throughout all three branches of state government including support of K-12. Hickox directly oversees the operations, infrastructure, telecommunications, systems engineering, systems administration, finance, and HR administration for DTI.

    His career began in Delaware state government 16 years ago and spent the first nine years at the statewide transit authority as Director of Operations. In 2005, he was selected as Chief Operating Officer of DTI. Hickox has overseen operations and budget for IT during the worst economy in recent history, but has been able to reduce costs, while maintaining services through creative partnerships, targeted cost cutting and improving service delivery mechanisms.

    In addition to his experience in IT and Transportation, Hickox holds a Masters degree in Business Administration and is an Adjunct Professor of Finance and Economics at Wilmington University in Delaware.

    Chief Operating Officer
    Delaware Department of Technology and Information
  • Bill Lewis

    Bill Lewis

    Bill Lewis is a Program Manager in the Office of Integrated Technology Services (ITS) in General Services Administration's (GSA) Federal Acquisition Service (FAS). In his current role, Lewis acts as the ITS Program Manager for Workplace Modernization and is responsible for the development, acquisition, and deployment of information technology offerings related to creating modern and flexible Federal workplaces. Prior to this role, he served as GSA’s first Program Manager for the FAS Cloud Computing Program Office. Lewis joined the Federal civilian service in May 2006. Since then, he has held key leadership roles within GSA as the Director of Service Delivery for ITS’s Office of Network Services, and at the Department of Veterans Affairs as Chief Voice Engineer within the Office of Information and Technology. Prior to beginning his Federal civilian service, Lewis held leadership positions at an optical networking equipment manufacturer where he ran a $100 million per year sales team and started the Federal line of business. He was also the first product manager at a successful telecommunications startup, Applied Innovation. Lewis began his career as an active duty Air Force officer in 1985. In 2008 and 2009, he served as an activated reserve officer (engineer) in Paktika Province, Afghanistan. Lewis is a 1985 graduate of The Ohio State University, where he received a bachelor’s degree in Electrical Engineering. He also holds an MBA from Ohio State’s Fischer College of Business. He is married and the father of four children.

    Program Manager
    Office of Integrated Technology Services, Federal Acquisition Service, U.S. General Services Administration
  • Charles McClam

    Charles McClam

    Charles McClam was appointed as U.S. Department of Agriculture (USDA) Deputy Chief Information Officer in January 2009. In this position, he is responsible for providing department-wide leadership and strategic direction for USDA’s information technology and cyber security programs. This includes providing policy leadership and operational oversight of twenty-nine USDA agencies Chief Information Officers to ensure the effective design, delivery and use of information technology computer programs and technical solutions that effectively supports and delivers agriculture programs and services directly to USDA customers, including farmers and producers, families, and school lunch programs across rural America, every day and in every way.

    Prior to the USDA appointment, McClam served as the Acting and Deputy Chief Information Officer, U.S. Small Business Administration. In this position, he was responsible for overseeing the management and operations of the Agency’s $115 million information technology enterprise, which included headquarters and 79 geographically, dispersed field office locations throughout the continental United States, Guam and Puerto Rico. In addition, McClam rose through the application development ranks and has spent his career in a number of key senior information technology management and operations leadership positions at the Departments of Justice, Defense, Treasury, and the Central Intelligence Agency, where he has implemented key mission critical programs that have furthered the goals and objectives of the Administration and the many cabinet level departments he has served in throughout his career.

    McClam is a graduate of Voorhees College, where he earned his undergraduate degree with honors. In addition, he holds a Master’s Degree from the Troy State University. He also attended and completed advanced graduate degree studies in Procurement and Contracts Management from the Florida Institute of Technology. McClam is a graduate of the Federal Executive Institute and he is a past fellow of the Massachusetts Institute of Technology, Sloan School of Management.

    Deputy Chief Information Officer
    U.S. Department of Agriculture
  • David Smith

    David Smith

    David Smith brings more than 14 years of engineering and management experience to Citrix. Smith has worked with government customers to implement Citrix application delivery solutions in support of their continuity of operations, information security, green IT, and telework initiatives. He is a regular speaker at industry events and is a spokesperson around technology initiatives such as Data Center and Desktop Virtualization, Network Optimization, Disaster Recovery, Telework, Cloud Computing, Thin Client, and IT Consolidation. Prior to Citrix, Smith worked in the NASA Software Assurance Technology Center leading efforts to improve the security and reliability of applications developed for NASA programs.

    Smith has a Bachelor’s of Science in Computer Science and an MBA with a concentration in Information Technology from Loyola University in Maryland.

    Director of Defense and Intelligence
Session Multimedia Links
Mobile Workforce Conference

Session 2–3: Roadmap to Mobility and Repairs Along the Way 


  • An open forum discussion on lessons learned and roadblocks on telework and mobility success
  • Managing facilities for the mobile workforce – how to start and maintain a hoteling program?
  • How do flexible schedules, mobile computing, and changing norms impact traditional, rule-bound organizational cultures? 
  • How do current workforce policies hinder the goal of “anywhere, anytime, any device” communications for the Federal workforce? What needs to change?
  • Open issues for telework management and how some agencies are handling the “grey areas” – including workers compensation and disability accommodation


  • Pamela Budda [Moderator]

    Pamela Budda

    Pamela Budda is the Telework Managing Officer and Policy Program Manager for Work/Life Programs and for the Department of Defense Civilian Personnel Advisory Service. She is responsible for developing telework policy for the Department of Defense and coordinating enterprise-wide program implementation. Prior to joining the DoD staff, Budda was responsible for Department-wide policy and implementation of telework and work/life programs at the Department of Labor (DOL). Budda is an active member of OPM telework interagency working groups.

    Preceding her time at DOL, Budda enjoyed a diverse career with the Department of the Army where she implemented the Army Substance Abuse Program for the Army Installation Management Command; served as Employee Assistance Program and Family Support Program Manager at the U. S. Army Materiel Command; and as Family Support Director and Army Substance Abuse Program Manager for the U.S. Army Garrison–Grafenwoehr, Germany. Budda was also a Work/Life Program specialist at OPM and remains actively engaged in OPM interagency working groups.

    Budda received a BS Degree in Social Work from the University of Wisconsin and a Masters Degree in Education from Boston University. She completed four years of active Army service as a Behavioral Science Specialist.

    Telework Managing Officer and Policy Program Manager for Work/Life Programs and for the Department of Defense Civilian Personnel Advisory Service
    U.S. Department of Defense
  • Rebecca Ayers

    Rebecca Ayers

    Rebecca S. Ayers serves as the Manager for Performance Management Solutions (PMS) in the U.S. Office of Personnel Management (OPM).  PMS provides reimbursable solutions to Federal agencies to address individual and organizational performance matters necessary to properly create and sustain a healthy and effective results-oriented culture.  She has managed consulting work, performance management, and telework projects for cabinet level and other independent agencies. Prior to this position she served as the Strategic Planning and Performance Manager for HR Solutions, the reimbursable division of OPM, and was responsible for organizational strategic and business planning and execution and performance management and evaluation. Ayers also managed the HR Solutions Telework program.  

    Ayers has facilitated and worked with both public and nonprofit organizations to identify organizational goals, develop strategic plans, and implement performance management systems. She regularly presents at professional and academic conferences on performance management and strategic planning best practices and latest trends and research. She began her Federal career as a Presidential Management Fellow at OPM where she managed workforce and succession planning projects for other Federal agencies. 

    Ayers holds a bachelor’s degree in Foreign Affairs from the University of Virginia and a Masters of Transatlantic Studies from the University of Bath, England. She completed her Ph.D. in Public Administration at North Carolina State University where her research included public management, performance management, and strategic planning.  Her dissertation examined the importance of goal alignment in Federal agency performance appraisal programs and program performance.  She also teaches the Public Organizational Behavior class in the Masters of Public Administration program at North Carolina State University.

    Ayers is a fulltime teleworker with OPM and resides just outside of Raleigh, NC.

    Manager, Performance Management Solutions, Human Resources Solutions
    U.S. Office of Personnel Management
  • Wade Hannum

    Wade Hannum

    Wade A. Hannum is the Director of the Performance and Worklife Policy Division within GSA's Office of the Chief People Office. He came to GSA after 18 years with Xerox Corporation, VP and CLO with Performance Resources Organization, and eight years with DoD's Defense Information Systems Agency (DISA). At Xerox, Wade supported the reduction of floor space and the required work process and practice improvements to enable Xerox to improve ROI and value to its customers. He is currently responsible for providing leadership, policy and guidance to servicing Headquarters, Service, Staff and Human Resource Offices and employees across GSA for Performance Management, Employee Benefits, Employee Relations, Telework, Worklife Programs, Awards, Sustainability, Wellness, and others. Wade holds a BS in Marketing and Finance from the University of Maryland, College Park and a MS in Management and HR from University of Maryland University College.

    Director, Performance and WorkLife Policy
    U.S. General Services Administration
  • Richard Slusher

    Richard Slusher

    Currently serving as a Management and Program Analyst and Telework Officer working in the Headquarters Air Force Chief Information Officer Support Branch (SAF/AAII), HAF Information Management Division and CIO under the Office of the Administrative Assistant to the Secretary of the Air Force, Washington, DC.   He has more than 20 years of experience as a Personnel Manager in the United States Air Force, 12 years of direct involvement in the Headquarters Air Force’s Enterprise Information Management program and business process improvement efforts, and over four years of Telework Program management.  His managerial expertise ranges from being the First Sergeant and top enlisted member of the 180 person Air Force Element at Yongsan Army Installation in South Korea, the Task and Document Manager for the Secretary and Under Secretary of the Air Force, to his recent appointment as the HAF Telework Program Officer.

    Slusher has served the Air Force for over 38 years in various active duty, contractor, and civilian employee assignments. He entered the Air Force in 1974 through Basic Training at Lackland AFB TX and retired from active duty in November 2000.  During his military career Slusher served in various positions at all levels of the Air Force, to include 12 cumulative years at locations overseas, 5 years of Major Air Command service, and seven years of AF-level duty.  His performance at each location resulted in increased program and managerial responsibility with each new position, beginning with a base-level assignment in 1974 and culminating 25 years later with direct service to the Secretary and Under Secretary of the Air Force.  Key positions included:  Superintendent, Operations Support/Aircraft Maintenance Assignments at the Air Force Personnel Center, where he directly supervised 13 enlisted personnel and was responsible for the resource development and distribution of 36 percent of the Air Force’s enlisted force; Chief of Personnel and First Sergeant at Yongsan AIN, South Korea, where he was responsible for the daily management of two dormitories and the well-being of 80+ enlisted personnel, and delivering personnel and financial services to nearly 200 Air Force members. Slusher’s service has included Task and Document Manager for the Secretary and Under Secretary of the Air Force, responsible for accessing, tasking, tracking and completing 300+ staff actions per month.  His selection for this “trusted agent” position was the first-ever outside the inner offices of the Secretary and under Secretary, and was a major proof-of-concept factor in establishing the HAF Executive Secretariat office. His most recent managerial experience has been in developing the HAF Telework Program, to include telework and hoteling pilots, training, demographics, and a HAF Operating Instruction.

    70+ college credit hours in Business Administration

    Intermediate-to-advanced proficiency in Microsoft Office applications, MS Outlook, Visio, SharePoint, Office Communications Server

    1999 - 10 Step Booz-Allen & Hamilton BPR Methodology and Michael Hammer Institute BPR Training

    1999 - USAF Senior Noncommissioned Officer Academy


    1.     1987 - 1998, Director of Personnel, 486 Combat Support Group, Woensdrecht Air Base, United States Air Forces Europe, United States Air Force

    2.     1998 - 1990, Chief Nonrated Operations Officer Assignments, United States Air Forces Europe, United States Air Force

    3.     1990 - 1995, Superintendent Operations Support/Aircraft Maintenance Assignments, Air Force Personnel Center, United States Air Force

    4.     1995 - 1998, Chief Personnel/First Sergeant, United States Forces-Korea, United States Air Force

    5.     1998 - 1999, Superintendent Customer Support, Pentagon Military Personnel Flight, United States Air Force

    6.     1999 - 2000, Branch Chief, HAF Task and Document Management, Headquarters Air Force, United States Air Force

    7.     2000 - 2004, Vice President Headquarters Air Force Executive Secretariat Operations, Headquarters Air Force, Teksouth, Inc. and DSD Laboratories

    8.     Jul 2004 - Oct 2005, Senior Logistics Analyst, Headquarters Air Force Chief Information Office, SAIC

    9.     Nov 2005 - Mar 2008, Senior Logistics Analyst, Headquarters Air Force Chief Information Office, COMNET Sciences, Inc.

    10.  Mar 2008 - present , Management and Program Analyst and HAF Telework Program Officer, Headquarters Air Force Chief Information Office

    Meritorious Service Medal with 4 Oak Leaf Clusters

    USAF Commendation Medal with 4 Oak Leaf Clusters

    Air Force Achievement Medal with 3 Oak Leaf Clusters

    1996 - United States Forces-Korea Lance P. Sijan Leadership Award

    1996 - United States Forces-Korea Personnel Manager of the Year

    1993 - Headquarters Air Force Personnel Center Personnel Manager of the Year

    1981 - Tactical Air Command and United States Air Force Military Technician of the Year

    (Current as of August 2012)

    Management and Program Analyst and Telework Officer
    Headquarters Air Force Chief Information Officer Support Branch (SAF/AAII)
Session Multimedia Links
4:00 pm

Rooms 102 and 103

*program subject to change

Event Details

Sep 25, 2012
7:15 am - 4:00 pm

Walter E. Washington Convention Center, Washington, D.C.

Complimentary to government employees; industry rates apply.

Interested in CPE Credits? Town Hall Meeting attendees are eligible to receive continuing professional education (CPE) credits. Click here for more details.

Town Hall Meeting attendees are eligible to receive continuing professional education (CPE) credits. Attendees can earn a maximum of 6.5 CPE credits in the following categories:  Computer Science, Personnel/HR, and Management Advisory Services. Additional details:

  • Delivery Method:  Group-Live  
  • Program Level:  Intermediate
  • Prerequisites:  Recommend previous experience in telework management and/or technology
  • Advance Preparation:  No advance preparation necessary

Contact Cris Cruz at for details on obtaining CPE credits at the Fall Town Hall Meeting.

CPE Registry
Telework Exchange is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Sponsored by

Air Watch
Blue Jean Network
Good Technology
Red River
U.S. Office of Personnel Management
Federal Managers Association
Partnership for Public Service
The Performance Institute